Privacy Policy

At Londen Insurance, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, request a quote, or purchase home insurance coverage through our services. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect several types of information from and about users of our home insurance services. This includes personal information such as your name, email address, phone number, and mailing address, as well as property address and details about your home, payment and billing information, and claims history when applicable. We may also collect information automatically through your use of our website, including your IP address, browser type, device information, pages visited, time spent on pages, and navigation paths.

The information we gather serves specific purposes related to providing and improving our home insurance services. We use your information to process your quote requests and insurance applications, communicate with you about your policy and claims, send you service updates and important notifications, detect and prevent fraud and security issues, and comply with legal obligations and regulatory requirements. We also analyze usage patterns to improve our website experience and customer service quality.

We may share your personal information with trusted third parties in certain circumstances. This includes service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. To provide you with home insurance quotes and coverage, we share necessary information with our insurance carrier partners and underwriters who help us deliver the coverage options you request.

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency request. In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. We ensure that any third parties with whom we share your information are bound by confidentiality obligations and use your data only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data during transmission and storage, regular security assessments and system updates, access controls and authentication procedures, and comprehensive employee training on data protection and privacy practices. However, no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

You have certain rights regarding your personal information. These include the right to access and review the personal information we hold about you, the right to request correction of inaccurate or incomplete information, and the right to request deletion of your personal information, subject to legal obligations we may have to retain certain records. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. You also have the right to restrict or object to certain processing of your information.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you use our site. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the last updated date at the top of this page and may notify you through email or a prominent notice on our website. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.